Member Experience: The New Competitive Medicare Advantage Paradigm

Over the next several months, our VP of Strategy Cheryl O’Sullivan, will be guest blogging on the Oracle Health Insurance site. In the first of this series, she explores the way that Medicare Advantage Plan member experience is quickly becoming a predominant competitive differentiator.

The series will include subsequent blogs looking at the ways in which marketing, sales, enrollment, claims, and the management of administrative costs all play key roles in experience.

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