Our Cloud-based solutions have always been deployed remotely using our proven and repeatable proprietary process. In these unprecedented times, there’s been no change to our approach other than holding our project kick-off meeting virtually. We’ve always enjoyed visiting on-site to build team rapport, and we’re confident we’ll be able to collaborate in-person with our Health Plan partners soon.
The headings below represent the most common concerns when considering technology changes. We’ve included examples of why our process is the most reliable and efficient in the Medicare Advantage market.
LEGACY SYSTEM DATA MIGRATION
Roadmaps: All client-required input is laid out in easy-to-use workbooks for legacy data files, EDIs, APIs, user-roles and much more.
Support: Our dedicated team does the heavy lifting with minimal IT requirement from our clients. The average Cavulus team member has been with our organization for 7+ years.
Experience: With fourteen years of experience deploying and supporting our solutions, there’s no workflow, configuration, or operational infrastructure that we haven’t encountered and successfully transformed.
No Outsourcing: Cavulus is a vertically integrated company; we don’t rely on any 3rd parties. We control every aspect of our company from software development to deployment and support, eliminating all red tape and miscommunication.
CONDUCTING BUSINESS AS USUAL WHILE DEPLOYING, TRAINING AND SWITCHING TO A NEW SOLUTION
Professional Services: Our Client Operations team, along with our PMP-certified Project Managers, lead your deployment with minimal disruption to your day-to-day operations.
Training Environment: When a partnership commences, we rapidly deploy a standard environment, similar to your final production instance, so you can familiarize, experiment, and train in a worry-free ‘sandbox’.
Super-Users: We host train-the-trainer sessions. We love creating Cavulus super-users who become on-site experts for new employees.
Online Resources: Our clients have access to a comprehensive online video training library. This series provides click-by-click product walk-throughs which are helpful refreshers or when onboarding new staff.
SUPPORT FOLLOWING THE DEPLOYMENT PHASE
Cavulus is an Extension of Your Team: We’re with you through the entirety of your contract. We regularly offer technology and Medicare Advantage industry insight through our dedicated account managers, Client Operations team, and deep bench of subject matter experts.
24x7x365 and Beyond: While all Cavulus clients have access to year-round support for technical issues, our interactions are much broader, as we continually collaborate to support our client’s marketing, sales and enrollment strategies as they evolve.
We help MA organizations around the country achieve their strategic goals. How can we help you?
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